Privacy Policy
Effective date: October 13 2025
Introduction
Greenhorn Wellness Private Limited (“we”, “our”, “us”, or “Company”), the owner of the Master AI mobile application (“App”) and masteredu.ai website (“Site”), is committed to protecting the privacy of its users (“User”, “you”, “your”). This Privacy Policy describes how we collect, use, store, and protect information through the App and Site.
This Policy is published in compliance with:
- Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011;
- Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011; and
- The Digital Personal Data Protection Act, 2023 (India).
By using the App, you agree to this Privacy Policy and our Terms of Service. If you do not agree, please discontinue using the App.
USER CONSENT
“By accessing or using the App or Site, you provide free, informed, specific, and unconditional consent to the collection, storage, use, and disclosure of your information in accordance with this Privacy Policy.
You can withdraw consent anytime by writing to support@masteredu.ai. Withdrawal may affect your ability to use certain App features.
INFORMATION WE COLLECT
We collect information to enable personalized, secure, and efficient use of the App.
Personal Information
We may collect information that can identify you, such as:
- Name, email address, and mobile number (for OTP verification)
- Age/date of birth, gender, or profile picture (optional)
- Any information voluntarily provided in forms, feedback, or support requests
Non-Personal Information
We also collect information that does not directly identify you, such as:
- Device details (type, model, operating system, browser version)
- Language, time zone, and region
- App usage metrics and crash logs
- Network information (Internet Service Provider, IP address)
Cookies and Similar Technologies
We use cookies or similar tools to improve user experience, remember preferences, and measure engagement.
You can disable cookies through your browser or device settings; however, some features may not function properly.
USE OF INFORMATION
We use collected information to:
- Provide and maintain App functionality and user accounts
- Personalize learning recommendations and experiences
- Improve App performance, troubleshooting, and analytics
- Communicate with you for updates, feedback, or support
- Fulfil legal obligations and ensure compliance
- Prevent fraud and enhance security
- Conduct research and improve educational offerings
We do not sell, rent, or trade your personal data.
DATA RETENTION AND DELETION
We retain personal information only as long as required for legitimate purposes or legal obligations.
Upon deletion of your account, we will erase your personal data from active systems within 180 days, except where retention is required by law (e.g., for audit or dispute resolution).
You may delete your account anytime via App settings or by contacting
support@masteredu.ai.
THIRD-PARTY SERVICES AND SDKs
We may use trusted third-party service providers for analytics, cloud hosting, and performance tracking, such as:
- Firebase Analytics & Crashlytics (Google)
- AppsFlyer (install attribution and engagement metrics)
- Amazon Web Services (AWS) or Google Cloud Platform (GCP) for secure data hosting
These providers access only the information necessary to perform their tasks and are contractually bound to protect your data.
We do not authorize them to use your information for advertising or marketing.
DATA SECURITY
We implement reasonable security practices including:
- Encryption (SSL/TLS) during transmission
- Secure storage on cloud servers (AWS, GCP)
- Access controls and periodic security audits
While we use commercially reasonable efforts to safeguard your data, no method of electronic transmission or storage is completely secure. You acknowledge and accept this inherent risk.
DISCLOSURE OF INFORMATION
Your information may be disclosed:
- To trusted partners assisting in App operations, under confidentiality obligations
- To comply with legal requirements, court orders, or law enforcement requests
- To protect our rights, users’ safety, or property
- During a merger, acquisition, or corporate restructuring (with continued data protection obligations)
We will not share your personal data with advertisers or unauthorized third parties.
CONFIDENTIALITY
All information shared with Master AI is treated as confidential, except:
- Where disclosure is required by law or lawful authority, or
- Information is already publicly available due to your own disclosure (e.g., comments, feedback).
YOUR RIGHTS (UNDER DPDP ACT, 2023)
You have the right to:
- Access and review data held about you
- Request correction or updating of inaccurate data
- Withdraw consent for processing
- Request deletion or erasure of your data
To exercise these rights, email support@masteredu.ai with a clear subject line (“Data Access/Deletion Request”).
CHILDREN’S PRIVACY & EDUCATION CATEGORY COMPLIANCE
- The App is designed for general audiences, including learners under parental or institutional supervision.
- We do not knowingly collect personal data from children under 13 years of age.
- Users aged 13–18 may access the App for educational purposes with parental or guardian oversight.
- We comply with Google Play Families Policy and ensure child-accessible areas of the App are free of ads, trackers, and unsafe permissions.
- Parents or guardians can review or request deletion of a minor’s data at support@masteredu.ai.
PAYMENTS AND FINANCIAL DATA (IF APPLICABLE)
If paid subscriptions or purchases are introduced, payments will be processed through secure third-party gateways.
We do not store credit/debit card details; all financial information is encrypted and handled directly by authorized payment processors compliant with PCI-DSS standards.
THIRD-PARTY LINKS
The App or Site may contain links to external websites or embedded content.
We are not responsible for the content or privacy practices of third-party sites.
Users are advised to review the privacy policies of those sites before interacting with them.
CHANGES TO THIS POLICY
We may revise this Privacy Policy from time to time.
Updates will be reflected by the “Last Updated” date at the top.
Material changes will be notified through in-app alerts or email before taking effect.
Your continued use of the App constitutes acceptance of the revised Policy.
GRIEVANCE REDRESSAL
In compliance with the Information Technology Act, 2000 and Rules thereunder, our Grievance Officer is:
Name: Mr. Anmol Agarwalla
Email: support@masteredu.ai
Registered Office: Greenhorn Wellness Private Limited, [Insert Full Office Address], India.
We will acknowledge grievances within 24 hours and resolve them within 15 days of receipt.
CONTACT US
For any questions, feedback, or data-related requests, please contact:
Email: support@masteredu.ai
Alternate Email: info@masteredu.ai
Email: support@masteredu.ai Alternate Email: info@masteredu.aiYour Acknowledgment
By using the Master AI App or Site, you acknowledge that you have read, understood, and agreed to this Privacy Policy and consent to our handling of your information as described herein.