Privacy Policy

Effective date: 28th April, 2026

Introduction

Greenhorn Wellness Private Limited (“we”, “our”, “us”, or “Company”), the owner of the Master AI mobile application (“App”) and masteredu.ai website (“Site”), is committed to protecting the privacy of its users (“User”, “you”, “your”). This Privacy Policy describes how we collect, use, store, and protect information through the App and Site.

This Policy is published in compliance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

User Consent

By registering on the App or Site, you provide free, informed, specific, and unconditional consent to the collection, storage, use, and disclosure of your information in accordance with this Privacy Policy.

You can withdraw consent anytime by writing to support@masteredu.ai. Withdrawal may affect your ability to use certain App features.

Information We Collect

We collect information to enable personalized, secure, and efficient use of the App.

Personal Information

We may collect information that can identify you, such as:

  • Name, email address, and mobile number (for OTP verification)
  • Age/date of birth, gender, or profile picture (optional)
  • Any information voluntarily provided in forms, feedback, or support requests

Non-Personal Information

We also collect information that does not directly identify you, such as:

  • Device details (type, model, operating system, browser version)
  • Language, time zone, and region
  • App usage metrics and crash logs
  • Network information (Internet Service Provider, IP address)

Cookies and Similar Technologies

We use cookies or similar tools to improve user experience, remember preferences, and measure engagement.

You can disable cookies through your browser or device settings; however, some features may not function properly.

Use of Information

We use collected information to:

  • Provide and maintain App functionality and user accounts
  • Personalize learning recommendations and experiences
  • Improve App performance, troubleshooting, and analytics
  • Communicate with you for updates, feedback, or support
  • Fulfil legal obligations and ensure compliance
  • Prevent fraud and enhance security
  • Conduct research and improve educational offerings

We do not sell, rent, or trade your personal data.

Data Retention and Deletion

We retain personal information only as long as required for legitimate purposes or legal obligations.

Upon deletion of your account, we will erase your personal data from active systems within 180 days, except where retention is required by law (e.g., for audit or dispute resolution).

You may delete your account anytime via App settings or by contacting support@masteredu.ai.

Third-Party Services and SDKs

We may use trusted third-party service providers for analytics, cloud hosting, and performance tracking, such as:

  • Firebase Analytics & Crashlytics (Google)
  • AppsFlyer (install attribution and engagement metrics)
  • Amazon Web Services (AWS) or Google Cloud Platform (GCP) for secure data hosting

These providers access only the information necessary to perform their tasks and are contractually bound to protect your data.

We do not authorize them to use your information for advertising or marketing.

Data Security

We implement reasonable security practices including:

  • Encryption (SSL/TLS) during transmission
  • Secure storage on cloud servers (AWS, GCP)
  • Access controls and periodic security audits

While we use commercially reasonable efforts to safeguard your data, no method of electronic transmission or storage is completely secure. You acknowledge and accept this inherent risk.

Disclosure/Transfer of Information

Your information may be disclosed:

  • To trusted partners assisting in App operations, under confidentiality obligations
  • To our payment aggregators and payment service providers who may further transfer your information to the extent necessary to provide payment services.
  • To comply with legal requirements, court orders, or law enforcement requests
  • To protect our rights, users’ safety, or property
  • During a merger, acquisition, or corporate restructuring (with continued data protection obligations)

We will not share your personal data with advertisers or unauthorized third parties.

Confidentiality

All information shared with Master AI is treated as confidential, except:

  • Where disclosure is required by law or lawful authority, or
  • Information is already publicly available due to your own disclosure (e.g., comments, feedback).

Your Rights

You have the right to:

  • Access and review data held about you
  • Request correction or updating of inaccurate data
  • Withdraw consent for processing
  • Request deletion or erasure of your data

To exercise these rights, email support@masteredu.ai with a clear subject line (“Data Access/Deletion Request”).

Children’s Privacy & Education Category Compliance

  • The App is designed for general audiences.
  • We do not knowingly collect personal data from children under 18 years of age.
  • Users under 18 may access the App for educational purposes with parental or guardian oversight.
  • We comply with Google Play Families Policy and ensure child-accessible areas of the App are free of ads, trackers, and unsafe permissions.
  • Parents or guardians can review or request deletion of a minor’s data at support@masteredu.ai.

Payments and Financial Data (If Applicable)

If paid subscriptions or purchases are introduced, payments will be processed through secure third-party gateways.

We do not store credit/debit card details or other payment information; all financial information is encrypted and handled directly by authorized payment processors.

Our payment aggregators and payment service providers may also collect, process and transfer your information directly during your use of the Site and App.

Third-Party Links

The App or Site may contain links to external websites or embedded content.

We are not responsible for the content or privacy practices of third-party sites.

Users are advised to review the privacy policies of those sites before interacting with them.

Changes to This Policy

We may revise this Privacy Policy from time to time.

Updates will be reflected by the “Last Updated” date at the top.

Material changes will be notified through in-app alerts or email before taking effect.

Your continued use of the App constitutes acceptance of the revised Policy.

Grievance Redressal

In compliance with the Information Technology Act, 2000 and Rules thereunder, our Grievance Officer is:

Name: Mr. Dipu Kumar

Email: support@masteredu.ai

Registered Office: Greenhorn Wellness Private Limited, 2nd & 3rd Floor, Hanto Orion Center, 1257/37, 14th Main Rd, 7th Sector, HSR Layout, Bengaluru, Karnataka 560102, India.

We will acknowledge grievances within 24 hours and resolve them within 15 days of receipt.

Communications & Notifications

By using the Master app, you consent to receive important account, transactional, and service-related communications from us. These communications may be sent via:

  • SMS
  • WhatsApp
  • RCS (Rich Communication Services)
  • Phone Calls
  • IVR (Interactive Voice Response)
  • In-app notifications
  • Email (where applicable)

These notifications may include OTPs, login alerts, subscription updates, payment reminders, content updates, customer support responses, and promotional messages (only if you have opted in).

You may opt out of non-essential promotional messages at any time by contacting our support team or using available settings within the app (where applicable). Essential communications—such as OTP, account security, payment status, or subscription validity—cannot be opted out of.

Contact Us

For any questions, feedback, or data-related requests, please contact:

Email: support@masteredu.ai

This document was last updated on 28th April, 2026.