Refund

Master Premium is a subscription plan offering unlimited viewing access to all episodes to users on the Master App, for the time-period of the subscription.

General Policy

All purchases made on the Master app are final and non-refundable, unless specifically directed by the company under exceptional circumstances.

Subscriptions

Our subscription plans may include auto-renewals, ensuring uninterrupted access to Master episodes. Please note:

Users on a Paid Trial are not eligible for a refund upon first auto-renewal.

Renewals after the initial paid subscription are non-refundable.

We do not offer partial or pro-rata refunds for canceled subscriptions.

Refund Exceptions

Refunds may be issued only if explicitly authorized by Master, in cases such as:

• Duplicate transactions.
• Technical errors resulting in failed delivery of purchased subscription.

Any such refunds will be credited back to the original payment method within 7-10 working days, in cases after approval.

Note:

Refunds may take up to 7 business days to reflect in your account due to processing delays by the bank. If the refunded amount is not received after 7 days, please contact us at support@masteredu.ai